What is Osteopathy?
Osteopathy is a manual therapy with the goal to restore mobility and proper mechanics to all areas of the body. The osteopath looks at the whole body, assessing front to back and top to bottom to ensure the body works as well as possible. An osteopath can be likened to being a human mechanic.
Do I require a Doctors referral?
You do not need a Doctors referral to see any of our practitioners, however some insurance companies require that you have a referral for reimbursement.
Please check your health insurance for details due to a variety of differences between plans.
I've booked my first appointment. What happens on my first visit?
To better assess any issues, we ask that you fill out a patient intake form. Once you book your first appointment, we will email you an intake form that you can fill out digitally, or print off and fill out a hardcopy that you can bring to your first appointment. Your initial assessment is usually a 1 hour appointment.
Does my private health care insurance cover your services?
Most plans cover the cost of Physiotherapy, Massage Therapy, Osteopathy and Acupuncture. Occasionally, it will be a percentage of the treatment cost, which will result in a co-pay. Please check your plan for details.
Does your clinic provide direct billing to insurance companies?
Yes we do. We can direct bill Blue Cross for all therapies. Most other plans allow us to bill directly for Acupuncture, Physiotherapy and Massage Therapy, but not Osteopathy.
Do you treat Workers' Compensation Board (WCB) cases?
Yes, we see WCB patients. A Physiotherapist will assess the injury and co-ordinate a treatment plan that may also include treatment with a Massage Therapist. The Initial Assessment and Treatment cost is covered through WCB even if your claim is pending approval.
I was in a car accident. Who pays for treatment?
For soft tissue injuries your car insurance may pay for up to 20 visits within 90 days following the accident. After 90 days of injury or if you have more severe injuries such as a fracture or a concussion you must first use your private health coverage. Your car insurance will cover costs once you have exhausted your private insurance or if you do not have private health insurance. This is dictated by Nova Scotia law.
Who should I see first?
This depends on your problem. Please check our list of practitioners for special areas of interest or expertise. Our reception staff are also quite knowledgeable on what each practitioner has to offer and can make some suggestions. A benefit of our multidisciplinary team is that we will cross refer if we feel another team member can help you and work together to get you better quickly as possible.
Is the clinic wheelchair accessible and is parking available?
Yes, we have a ramp into the clinic, a wheelchair assessable bathroom and all treatment tables are adjustable. Parking is onsite with convenient parking close to the ramp.
I have scent sensitivities. Can you accommodate me?
We do have a no scent policy and use eco-friendly, scent free cleaning products as much as possible, but we can’t control what our other clients may be using. Since covid we are required to use disinfection products, some of which have unavoidable chemical scents/active ingredients. Let us know if you have a problem and we will attempt to accommodate you to the best of our abilities
